Communications and Collaboration OverviewAn Introduction to Communication and Collaboraton

Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. ACTG provides the following in Collaboration and Communications.

  • Web Conferencing
  • Streaming Media
  • Video Conferencing
  • Project Collaboration
  • eMail and Calendar Services
  • Telephony (Voice)
  • Desktop Telephony
  •    Voice over IP (VoIP)
  • Premise Telephony - MACs (Moves, Adds & Changes) and Maintenance
  • Premise Telephony – Small to Large Telephone Systems
  • Audio Conferencing
  • Enterprise – IP Telephony
  • Mobile Telephony
  •    Cellular Telephone (Blackberry, Smart Phone) Pager
  • Contact Call Center
  • Voice Self Service-Based
  • Voice Agent-Based
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